FAQs

For a quick answer to your question please go through our most commonly asked questions below. If you think your question is not answered below then please contact us here.

How do I reset my password?

Go here and follow the on screen instructions.

How do I change my Personal Details or Delivery Address?

Go here and follow the on screen instructions.

How do I remove myself from your mailing list?

Please click the unsubscribe link at the bottom of the email.

Can I purchase products from you and get you to send it overseas?

No, sorry. We don't provide an international shipping service.

Can I shop safely on this site?

Absolutely. All Visa, Mastercard credit and debit card transactions for orders placed on this site are processed securely through Shopify Payments. 

What do I do if I forget my password?

Don't panic. Just fill in the email address you used to register in the 'Forgotten your password' section of the Log In page and your password will be emailed to you.
 

How do I find tasting notes for each product?

Easy. Just click on the product image and it will take you to the tasting notes
 

Is there a minimum order?

Yes, minimum order is one 6 pack.
 

Are there any Freight charges? 

No, freight is included in the price per case
 

Can I pay by cheque?

No. Sorry but we don't accept cheques for web orders.

What do I do if I get faulty or damaged Stock?

Contact us immediately contact@theinsiderwineclub.com and we will arrange for you to get replacement stock asap.
 

When will my order be delivered?

All orders placed during working days will be delivered within 3-5 working days. Orders placed after hours, on the weekend, or orders for rural areas may take up to 3-9 working Days.